Refund Policy

Last updated: 1 October 2026

Paid plans are bought for 30 days and do not renew automatically, so there is nothing to cancel. This policy explains when we refund a payment.

We will refund in full when

• you were charged more than once for the same plan, or
• you were charged but the plan was not activated and we cannot fix it, or
• a technical fault on our side stopped you from using the plan you paid for and we could not resolve it.

Change-of-mind requests

If you ask within 7 days of paying and have used less than a tenth of your plan's allowance, we will refund the payment. After that, or once more of the allowance has been used, payments are not refundable, but your plan stays active until its end date.

How to ask

Use our contact form with your account email address and the payment id from your receipt email. Approved refunds go back to the original payment method and usually reach you within 5–7 working days, depending on your bank.

Enterprise

Enterprise agreements follow the terms agreed in writing.